Responsible Gaming

Gambling involves risk, and there is no guaranteed way to win. Casino games are based on chance, so previous results do not determine future results. A winning session does not mean that another win is due, and a losing session cannot be recovered simply by continuing to play. Before you begin, decide how much money and time you are comfortable spending and treat that amount as an entertainment expense.

Only gamble with money you can afford to lose. Do not use money needed for rent, food, bills, education, medical expenses, savings or other essential commitments. Gambling should not be used to replace income, pay debts, solve financial problems or improve your financial position. Avoid borrowing money, using credit or selling possessions to continue gambling.

Plan before you play

• Set a personal spending budget before opening a game or making a deposit.
• Decide how long you intend to play and take regular breaks.
• Keep gambling funds separate from money used for household and personal needs.
• Record deposits, bets and time spent so your activity remains clear and manageable.
• Do not increase your budget because you have won or lost.
• Never chase losses by placing larger or more frequent bets.
• Avoid gambling when you are upset, stressed, tired or under the influence of alcohol or other substances.
• Do not gamble with money belonging to another person without their clear permission.

A limit is most useful when it is decided calmly and followed consistently. If you find yourself changing a limit to continue playing, stop and take a longer break. Talking with someone you trust can help you maintain your plan. Remember that gambling outcomes are random and that no strategy can guarantee a win.

It can also help to think about how gambling fits into your wider routine. Make sure it does not replace sleep, work, study, exercise, family time or social activities. If gambling is no longer relaxed or enjoyable, stopping is an important first step.

Depending on the services available to your account and the requirements that apply, Enjoy96 Casino may provide tools to help you manage your gambling. These may include deposit limits, spending or wagering limits, session reminders, activity statements, time-outs and self-exclusion. Availability, settings and processing requirements may vary, so review the relevant account information before selecting a tool.

Using limits effectively

1. Choose a limit that reflects your personal budget, rather than an amount based on an expected win.
2. Consider both the money you spend and the amount of time you spend gambling.
3. Review your account activity regularly and notice changes in frequency, spending or session length.
4. Use a time-out or take a break if gambling feels difficult to control.
5. Ask the available support channel for guidance if you need help applying a restriction.
6. Do not remove or increase a restriction simply because you want to continue playing.

Time-outs and breaks

A time-out can provide space to step away from gambling for a selected period. During a break, avoid looking for alternative accounts or services to continue playing. You may also find it helpful to remove saved payment methods, use device or website blocking tools and tell a trusted person that you are taking time away from gambling.

Self-exclusion

Self-exclusion is a stronger account restriction for people who want to stop gambling for a chosen period or indefinitely. If you request self-exclusion, follow the instructions provided and do not try to open or use another account to continue gambling. Make sure you understand how the process works, what accounts or services it covers and whether it can be changed during the selected period.

Identity or account checks may be used to protect the integrity of a self-exclusion request and to meet applicable requirements. Account controls can be helpful, but they are not a substitute for professional advice. If gambling is affecting your finances, relationships, health or wellbeing, seek independent support as soon as possible.

Gambling harm can develop gradually. Some people may not notice a problem until gambling has affected their finances, work, study, health or relationships. It is worth pausing and reviewing your behaviour if any of the following signs apply to you or someone close to you.

• Spending more time or money gambling than you intended.
• Trying to win back money after a loss or believing a large win is needed to solve financial pressure.
• Borrowing money, missing payments or using credit to fund gambling.
• Hiding gambling activity, deposits, losses or account statements from family or friends.
• Feeling restless, irritable or anxious when you cannot gamble.
• Thinking about gambling frequently or finding it difficult to focus on other responsibilities.
• Missing work, study, family commitments or social activities because of gambling.
• Gambling to escape stress, loneliness, sadness, anger or other difficult feelings.
• Arguing with people close to you about gambling or losing trust because of it.
• Continuing to gamble despite financial, emotional, legal or relationship consequences.
• Neglecting sleep, health, food or other basic needs because of gambling.
• Feeling shame, hopelessness or distress after gambling.

One sign does not automatically mean that you have a gambling problem, but it is a good reason to stop and take stock. Do not wait until the situation becomes severe. Consider taking a break, applying an account restriction and speaking openly with a trusted person or qualified support service.

If you are concerned about someone else

Raise the subject calmly and choose a private time to talk. Focus on what you have noticed and how it affects you, rather than making accusations. Avoid lending money to cover gambling losses or agreeing to keep harmful behaviour secret. Encourage the person to use support services, while recognising that they may need time to accept help.

You can seek advice for yourself even if the person who gambles is not ready to speak with anyone. Support services can help you understand possible gambling harm, set appropriate boundaries and respond in a way that protects your own wellbeing.

If gambling is causing concern, support is available in Australia. You can seek confidential information and assistance through Gambling Help Online, a state or territory gambling support service, a qualified counsellor, a psychologist, a doctor or another trusted health professional. Financial counselling may also be useful when gambling has contributed to debt or difficulty meeting regular expenses. Use the official website of the service you choose for current information and available contact options.

If gambling has caused immediate financial, emotional or personal danger, seek urgent assistance from an appropriate emergency or crisis service in your area. If you are experiencing thoughts of self-harm or suicide, contact emergency services or a recognised crisis support service without delay. You do not need to manage a serious situation alone.

Protecting children and young people

Gambling is not suitable for children or young people. Do not allow anyone under the applicable legal age to access your account, use your payment methods or play through your device. Keep login details private, use appropriate device security and supervise shared devices where necessary. Parents and carers may also wish to use device controls or website blocking tools to reduce access to gambling services.

Account responsibility and customer care

You are responsible for providing accurate information when creating and using an account. Enjoy96 Casino may apply identity, age, payment or account checks in line with applicable requirements. If concerns are identified about account activity or compliance, we may request information, contact you or apply restrictions as permitted by the relevant terms and requirements.

Enjoy96 Casino aims to provide clear information about gambling risks and available account controls. We may monitor account activity for signs that additional care or intervention may be appropriate. This can include providing safer gambling information, suggesting a break, restricting activity or directing a customer to independent support.

Responsible gambling is a shared responsibility. Our information cannot identify every situation or prevent all gambling harm. If gambling is no longer enjoyable or is affecting your life, stop playing and seek support. Review the applicable terms and account information for details about available tools, and use the relevant support channel through the website if you need help using them.