Privacy Policy

Enjoy96 Casino respects the privacy of its players and aims to handle personal information responsibly. This policy applies to information collected through the website, account registration, customer support interactions, gaming activity, payment activity and other services connected with the account. It also explains the general reasons information may be collected and the choices available to players.

Personal information means information that identifies a player, or that could reasonably be connected with a player or their account. The information handled will depend on how the website is used, which services are accessed, the player’s communications with support and the checks that must be completed before certain activities can take place.

This policy should be read together with the website’s other applicable terms, notices and responsible gambling information. If a player does not provide information that is reasonably needed to open, maintain or protect an account, some account functions or services may not be available. The website may update this policy from time to time when its practices, services or legal responsibilities change.

Account and identity information

When a player creates or uses an account, the website may handle information such as their name, date of birth, contact details, login information, account preferences, responsible gambling selections and communications with customer support. Additional identity information may be requested when needed to confirm that an account belongs to the person using it.

Verification and transaction information

The website may handle verification documents and related information used for identity, age, account security and anti-fraud checks. It may also handle payment details, deposits, withdrawals, transaction history, gaming activity, account balances and other records connected with account activity. Payment information may be processed through payment or financial service providers, and the website may not retain every complete payment detail.

Technical and usage information

• Device type, operating system, browser type, language settings and general technical information.
• Internet protocol address, approximate location information and information about the network used to connect to the website.
• Pages visited, links selected, session activity, access times and information about how the website is used.
• Cookie identifiers and similar technologies that help remember settings, support security and understand website performance.
• Information supplied in messages, complaints, requests, surveys or other communications with the website.

Information may be collected directly from a player, automatically through use of the website, or from service providers involved in verification, payments, security, technology, customer support or fraud prevention. Where appropriate, information may also be checked against reliable sources to help keep accounts secure and meet required obligations.

Information is used for purposes connected with operating the website and providing account services. The same information may be used for more than one purpose where this is reasonably necessary. Typical purposes include creating and managing an account, processing account activity, providing customer support and communicating important service information.

• To register players, maintain account details and provide access to available services.
• To confirm identity and eligibility, complete verification checks and help prevent underage, unauthorised or fraudulent activity.
• To process deposits, withdrawals and other account transactions, and to keep accurate financial and activity records.
• To monitor account security, detect unusual behaviour, investigate suspected fraud and protect the website, players and service providers.
• To provide support, respond to questions, handle complaints and resolve technical or account issues.
• To understand website performance, improve features, personalise certain settings and maintain reliable systems.
• To send service messages about an account, transactions, security, policy changes or other information that is necessary for the service.
• To meet legal, regulatory, tax, accounting, dispute resolution and other formal obligations that apply to the operation of an online gambling service.
• To send promotional communications where a player has provided consent or where applicable rules otherwise permit those communications.

The website will not use personal information for purposes that are unrelated to the account or services without an appropriate basis to do so. Where marketing consent is requested, players can choose whether to receive promotional communications. Withdrawing marketing consent does not affect the delivery of essential service messages or the lawfulness of processing that occurred before consent was withdrawn.

Sharing information with service providers

Information may be shared with carefully selected providers that help operate, secure or support the website. These providers may include payment and transaction processors, identity and verification services, fraud prevention services, hosting and technology providers, customer support systems, analytics providers and professional advisers. They should only use information for agreed services, security, compliance or other permitted purposes.

Information may also be disclosed where necessary to protect the website or another person, respond to a valid legal request, investigate suspected unlawful activity, enforce applicable terms, resolve a dispute or support a business transfer. Service providers may process information in countries outside Australia. Where this occurs, reasonable steps are taken to use appropriate security and confidentiality measures.

Cookies and similar technologies

Cookies are small text files or similar technologies placed on a device when a player visits a website. They may help the website remember login or language settings, keep sessions working, support security, measure performance and understand how visitors use different pages. Some cookies may be placed by service providers that help with analytics, payments, security or other website functions.

Players can manage or restrict cookies through their browser settings. Blocking or deleting cookies may affect the way some account functions, preferences or website features operate. Browser settings can usually be used to view stored cookies, remove them, block certain types or receive an alert before a cookie is placed.

Protecting information

Reasonable technical, administrative and organisational measures may be used to protect personal information from unauthorised access, alteration, disclosure, loss or misuse. These measures can include access controls, account security processes, monitoring, encryption or other safeguards appropriate to the information and the risks involved. Players should also protect their passwords, use secure devices and contact support promptly if they believe an account or login has been compromised.

No online service can guarantee that information will always be completely secure. Information may be exposed to risks while being transmitted over the internet or while systems are being maintained. If a security incident affects personal information, appropriate steps may be taken to investigate, contain the issue and provide any notices required in the circumstances.

Keeping information

Information is kept for as long as it is reasonably needed for the purposes described in this policy, including account administration, security, dispute handling, reporting and record keeping. Some records must be kept for a period required by law even after an account is closed. The length of time depends on the type of record and the reason it was collected.

When information is no longer required, it may be securely deleted, anonymised or otherwise disposed of, subject to technical, legal and operational requirements. Closing an account does not necessarily result in the immediate removal of every record associated with it.

Players may have rights concerning the personal information held about them. These rights can be affected by the type of request, the information involved, security requirements and any obligations to keep particular records. A request may need to be verified before information is released or changed, so that personal information is not provided to the wrong person.

How to exercise your rights

To ask for access to your personal information, correction of inaccurate or incomplete information, deletion of information, or withdrawal of consent to marketing, contact support@enjoy96casino.best. The same address can be used for general privacy questions, concerns about the handling of information or help with a privacy request.

• Access: ask what personal information is held about you and, where appropriate, request a copy or explanation of how it is used.
• Correction: ask for inaccurate, outdated or incomplete information to be reviewed and corrected.
• Deletion: ask for personal information to be removed where it is no longer needed or where deletion is otherwise available.
• Marketing consent: withdraw consent to promotional emails or other consent-based marketing communications.
• Restriction or objection: raise a concern about a particular use of information where applicable and ask for the request to be considered.

A request for deletion may not be accepted in full where information must be retained for legal, security, fraud prevention, dispute resolution or other legitimate reasons. Similarly, a correction request may require supporting information, and some technical or transaction records may not be capable of being changed without affecting their reliability. If a request cannot be completed as asked, the reasons and available alternatives can be explained where appropriate.

Players should include enough information in a request to identify the relevant account and describe what they want reviewed. Do not send unnecessary sensitive documents by email. If identity documents are required, the appropriate process for providing them can be confirmed through support.

This Privacy Policy may be revised when services change, new technologies are introduced, privacy practices develop or legal requirements are updated. The current version will be made available on the website. Players are encouraged to review the policy occasionally, particularly before continuing to use account services after a significant update.

The website aims to keep information accurate, relevant and protected, but players should notify support if their account details change or if they identify information that appears incorrect. Privacy requests and concerns will be considered in a reasonable manner, subject to verification, applicable obligations and the need to protect the website and its players.

For privacy and data requests, including access, correction, deletion or withdrawal of consent to marketing, contact support@enjoy96casino.best.